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Find answers to common questions about ordering, delivery, payments, and more.
General
What is YumYaak?
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YumYaak is a food delivery platform that connects you with your favorite local restaurants in Kohat. Order online and get delicious meals delivered to your doorstep.
Which areas do you deliver to?
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We currently deliver to over 50 cities. Enter your address in the app to check if we deliver to your area.
What are your delivery hours?
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Our delivery hours vary by location and restaurant. Most restaurants are available from 10 AM to 11 PM, but some offer 24/7 delivery.
Ordering & Delivery
How do I place an order?
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Download the YumYaak app, create an account, browse restaurants, add items to your cart, and checkout. Your order will be delivered to your specified address.
How long does delivery take?
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Average delivery time is 30-45 minutes, depending on your location, restaurant preparation time, and current demand.
Can I track my order?
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Yes! You can track your order in real-time through the app. You'll receive notifications at each stage: order confirmed, being prepared, out for delivery, and delivered.
What if my order is late?
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If your order is significantly delayed, please contact our support team through the app. We may offer compensation depending on the situation.
Payments & Pricing
What payment methods do you accept?
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We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and cash on delivery (where available).
Are there any delivery fees?
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Delivery fees vary by restaurant and distance. You'll see the exact fee before placing your order. Some restaurants offer free delivery on orders above a certain amount.
Can I use promo codes?
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Yes! Enter your promo code at checkout to apply discounts. Check the app regularly for exclusive offers and deals.
How do refunds work?
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If there's an issue with your order, contact support within 24 hours. Eligible refunds are processed within 5-7 business days.
Account Management
How do I create an account?
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Download the app and sign up using your email, phone number, or social media accounts. It only takes a minute!
Can I save my favorite restaurants?
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Yes, you can save favorite restaurants and create custom lists for easy reordering.
How do I change my delivery address?
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You can add, edit, or delete addresses in your account settings. You can also select a different address before placing each order.
Is my payment information secure?
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Absolutely! We use industry-standard encryption and never store your full card details on our servers.